Get in Touch With Us
Got a question about a brand you've seen on helpwiththewashing.co.uk, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we will read it properly rather than fire back an automated line. We aim to reply within two working days, though it can take a little longer if we're mid-way through checking a batch of casino offers or updating our rankings.
A short note on what your enquiry is about helps us route it to the right person straight away — whether that's a factual question, a correction, or something else entirely.
What We Can Help With
- Questions about a specific brand — If you want more detail on how a casino not on Gamstop operates, its payment options, or the terms behind a welcome offer such as those from Betmica, Kikibet or Betninja, ask us directly and we'll point you to what we know.
- Corrections and accuracy checks — Bonus terms, licensing details and game libraries at these sites change often. If something on helpwiththewashing.co.uk looks out of date, tell us and we'll review it.
- How we rate and rank sites — If our method for scoring casinos not on Gamstop isn't clear, we're happy to explain what sits behind the ratings shown alongside each brand.
- General feedback — Suggestions for topics to cover, brands to look at, or ways to make the site more useful are always welcome.
- Support and self-exclusion queries — If you or someone close to you is thinking about self-exclusion or wants guidance on managing gambling, say so in your message and we'll direct you to appropriate resources rather than leaving that unanswered.
What Happens After You Send a Message
Every email is read by a real person on our editorial team, not screened out by a bot. We check what you've raised against our current research before replying, which is part of why a response can take a day or two rather than being instant.
If your query relates to a specific offer or a term you've seen listed — say, the wagering conditions behind a percentage match bonus — we'll do our best to clarify what's publicly stated by the operator, though we'd always recommend confirming the exact terms directly with the casino before you commit any funds.
Before You Get in Touch, You Might Find This Useful
If your question is about which sites we currently rate highest, our guide to trusted non Gamstop casinos in the UK covers our top picks, how the offers compare, and the checks we run on payment methods, licensing and game selection. It's worth a look before you email, as it answers most of what readers ask us about.
A Word on Independence
Non Gamstop Casinos may earn commission when readers sign up through links on this site, but that never decides how a casino is rated or where it sits in our rankings. If you have a question about how a commercial relationship might relate to something we've written, ask — we're open about it.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we'll do our best to give you a straight, useful answer.